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Boxwalla | Shipping & Returns |

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Shipping

Shipping within U.S is free
Shipping to Canada is $11.95


Shipping to the rest of the world could vary from country to country. To most countries, shipping will be $18.95

 

It is possible that that there may be additional customs fees depending on the policies of your country of residence. In addition, international shipments may be subject to delays related to customs clearance. We are not responsible for these or additional fees and delays. Though we provides tracking information, not every country tracks the shipments all the way to the destination. While most of our shipments reach their destinations without any issues, we cannot be held responsible for lost or stolen items.

 

**The Food Box ships only within U.S.A**

 

If your country of residence is not listed at checkout please contact us at : contact@theboxwalla.com and we will add it to the list.

 

 

Billing

The cutoff dates for subscription is the 20th of the month preceding the month that the box ships.

 

Let's try this with an example of the December box. To receive the December box, you must subscribe by November 20th. [If you subscribe after November 20th and by January 20th, you will receive the February box which will ship in February]. When you subscribe you will be billed immediately. You will then be rebilled for the next box after the next cutoff date (January 20th). So you have until January 20th to decide if you want to keep the same box, switch to another box or cancel.

 

Want to know more? 

How it Works
Cancellations

You can cancel your subscription anytime- no questions asked (ok- maybe we will ask you a few questions as feedback). However, you don’t have to email us or talk to us on the phone to cancel.

 

Simply go to ‘My Subscriptions’ and click on cancel. If you have already been billed, then the cancel will apply to the next cycle of boxes. Please be sure to cancel by the 10th of the month before the box ships so that you are not charged for that box. This applies from your second box on since for your first box you will be billed immediately.

 

We do hope you love our boxes enough that you won’t feel like canceling. But we want you to know that you can if you want to or need to.

 

 

Returns

If you receive any defective products please contact us through the contact form or at contact@theboxwalla.com and we will be happy to take care of you. Due to the nature of subscriptions and subscription boxes, we cannot accept returns and process refunds if you don’t like a particular product. However, do contact us if you absolutely hate your box(we hope you won’t) and we will see what we can do. You also have the ability to switch to a different box if a particular category is not to your taste. If you have specific allergies please let us know. We can keep the information on file and alert you in case that ingredient will be present in an upcoming box.